Advanced Windows Support Professional

Há 2 dias

Buenos Aires, Brasil beBeeWindows Tempo inteiro US$48.000 - US$72.000

Job Summary:

We are seeking a skilled professional to fill the role of Windows Operating System Specialist. The ideal candidate will have in-depth knowledge of Windows operating systems, including architecture, components, and internals.

The selected individual will possess experience with Windows debugging tools and techniques, as well as proficiency in C++ and C# or other programming languages.

  • Key Responsibilities:
  • Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
  • Analyze and isolate complex problems into a reproduction of the issue.
  • Able to explain complex technical issues to non-technical people.
  • Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
  • Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
  • Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.
  • Required Skills and Qualifications:
  • In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.
  • Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).
  • Experience with network analysis (VPNs, proxies, etc using Wireshark/Fiddler).
  • Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues.
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Fluent in English.

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