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Help Desk Specialist Summary
Job Description:Our organization seeks a Help Desk Specialist to provide technical support to customers. As a key member of our support team, you will be responsible for troubleshooting and resolving issues in a timely and professional manner.
The Help Desk Specialist will handle a high volume of support calls, monitor ticket queues, and navigate technical documentation to troubleshoot reported issues. Additionally, the specialist will deliver remote desktop support and maintain clear documentation of incidents and resolution notes.
Required Skills and Qualifications:- At least 2 years of experience providing application and desktop support in a fast-paced environment.
- Advanced troubleshooting skills for Windows 10/11, Mac OS, and Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams).
- Proficiency with native tools and utilities for resolving system issues.
- Familiarity with mail flow, routing, and connectivity concepts in Microsoft Exchange and Office 365.
- Experience with ticketing platforms such as Zendesk.
This role offers opportunities for growth and development in a dynamic environment. The Help Desk Specialist will work collaboratively with cross-functional teams to support escalation paths and end-user success.
Others:Adaptability to shifting priorities and changing customer needs is essential for this role. The Help Desk Specialist must have strong interpersonal skills and a customer-first mindset.
