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Senior Support Account Manager
2 meses atrás
About the Role
Palo Alto Networks is seeking a highly skilled Sr. Support Account Manager to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of support.
Key Responsibilities
- Manage customer relationships and provide technical support to resolve complex issues
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with cross-functional teams to identify and address customer needs
- Provide training and guidance to junior team members
- Stay up-to-date with industry trends and emerging technologies to provide expert advice to customers
Requirements
- 8+ years of experience in technical support or customer-facing roles
- Strong technical knowledge of cybersecurity technologies and solutions
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Fluency in English and other customer language requirements (where applicable)
What We Offer
- Opportunity to work with a leading cybersecurity company
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
About Us
Palo Alto Networks is a leading provider of cybersecurity solutions. Our mission is to protect our digital way of life by providing innovative and effective security solutions to our customers.
