Product Support Specialist

Há 5 dias


São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$34.000 - R$52.000

Job Overview

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The Bluebeam Product Support Executive plays a pivotal role in ensuring seamless customer support. Key responsibilities include analyzing work assigned based on priority and responding to customer queries and requests.

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Responsibilities

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  • Analyze work assigned based on priority and respond to customer inquiries
  • Collaborate with onsite leads to coordinate support activities and development initiatives from offshore
  • Engage closely with Subject Matter Experts (SMEs) and key-users to understand their requirements and issues
  • Coordinate and follow-up with product vendors for handling product bugs
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Requirements

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  • A minimum of 4-7 years of experience in a similar role
  • Excellent understanding of ITIL processes, including Incident Management, Change Management, Problem Management, Knowledge Management, CMDB, CI, SLA
  • Hands-on experience with installation and upgrading of Bluebeam products, such as Revu Standard, Revu CAD, and Revu Extreme
  • Strong knowledge of Bluebeam product license administration and product assignments, installation, bug fixes
  • Effective leadership and mentoring skills
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