
Product Support Specialist
Há 5 dias
Job Overview
">The Bluebeam Product Support Executive plays a pivotal role in ensuring seamless customer support. Key responsibilities include analyzing work assigned based on priority and responding to customer queries and requests.
">Responsibilities
">- Analyze work assigned based on priority and respond to customer inquiries
- Collaborate with onsite leads to coordinate support activities and development initiatives from offshore
- Engage closely with Subject Matter Experts (SMEs) and key-users to understand their requirements and issues
- Coordinate and follow-up with product vendors for handling product bugs
Requirements
">- A minimum of 4-7 years of experience in a similar role
- Excellent understanding of ITIL processes, including Incident Management, Change Management, Problem Management, Knowledge Management, CMDB, CI, SLA
- Hands-on experience with installation and upgrading of Bluebeam products, such as Revu Standard, Revu CAD, and Revu Extreme
- Strong knowledge of Bluebeam product license administration and product assignments, installation, bug fixes
- Effective leadership and mentoring skills
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