Support Operations Specialist

3 semanas atrás


Campinas, São Paulo, Brasil Share People Hub Tempo inteiro
{"title": "Support Operations Specialist", "description": "About Share People Hub

Share People Hub is a leading provider of innovative HR solutions, partnering with AB InBev to deliver exceptional support services.

About the Role

We are seeking a highly skilled Support Operations Specialist to join our team. As a key member of our support team, you will be responsible for monitoring and maintaining computer systems and networks, responding to service issues and requests, and providing technical support across the company.

Key Responsibilities
  • Monitor and maintain computer systems and networks.
  • Respond in a timely manner to service issues and requests.
  • Provide technical support across the company.
  • Troubleshoot systems and applications problems, diagnosing and pointing out pieces of evidence of app failures.
  • Implement, manage, and maintain IT service management processes and procedures.
  • Manage incidents and effectively communicate with stakeholders during incidents.
  • Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
  • Prepare and present performance reports and metrics to senior management.
Requirements
  • Bachelor\u2019s degree in Computer Science, Information Technology, or related field.
  • Proven experience as a Support Analyst or similar role in IT.
  • Experience in computer operations and incident management.
  • Strong problem-solving skills with a keen attention to detail.
  • Excellent organizational skills, ability to prioritize, and comfortable working independently.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Familiarity with various operating systems and platforms.
  • Knowledge of ITIL and industry best practices.
  • Excellent written and verbal communication skills.
  • Advanced English.
What We Offer
  • Performance-based bonus.
  • Attendance Bonus.
  • Private pension plan.
  • Meal Allowance.
  • Casual office and dress code.
  • Days off.
  • Health, dental, and life insurance.
  • Medicines discounts.
  • Gympass partnership.
  • Childcare subsidies.
  • Discounts on Ambev products.
  • Clube Ben partnership.
  • Scholarship.
  • School materials assurance.
  • Language and training platforms.
  • Transport allowance.
Equal Opportunity & Affirmative Action

Share People Hub is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics.

"}

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