Linux Support Professional

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$500.000 - US$1.000.000
**Job Title:** Associate Linux Support Engineer **About the Role**

We are hiring an engineer to build a career and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies.

 **Key Responsibilities**
  • Provide technical support for employees from a remote home office.
  • Take ownership of new cases via telephone, email and web.
  • Act as an internal customer advocate keeping them updated in a timely manner.
  • Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
  • Contribute new knowledge base articles and maintain existing articles.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritise your work to accomplish the most important and urgent tasks first.
  • Keep on learning as our products and services grow and evolve.
  • Understand Ubuntu development process to set customer expectations correctly on timeline for a fix.
  • Maintain regular communication and information exchange with the rest of the team locally and remotely.
  • Identify and suggest opportunities to provide a better service.
 **Requirements**
  • Exceptional academic track record from both high school and university.
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
  • Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
  • Track record of going above-and-beyond expectations to achieve outstanding results.
  • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
  • Knowledge or basic hands-on experience on 2 or more of:
    • Linux server administration.
    • Programming fundamentals in any language.
    • Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues).
    • Virtualization / Cloud computing concepts.
  • Ability to learn quickly, thrive on change and handle the pressure of a customer facing job.
  • Strong written and verbal English communication skills.
  • Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation.
  • Result-oriented, with a personal drive to meet commitments.
 **Nice-to-have skills**
  • Experience supporting virtualized environments.
  • Experience with other open-source desktop technologies.

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