Cloud Support Specialist

Há 2 dias

São Leopoldo, Rio Grande do Sul, Brasil beBeeCustomerSupport Tempo inteiro R$14.464 - R$20.656
Cloud Support Opportunity
As part of a global technical team, you will see firsthand how collective efforts drive meaningful outcomes. You will work side-by-side with peers and leaders to create impactful solutions.

Elevate Your Technical Skills
Connect with SAP's global network of leaders and opportunities. Your experience in the SAP Internship Experience Program is a powerful accelerator for your career development.

What You Will Do
You will be a member of our Technical Support organization and assist in supporting our global customers. You will have the opportunity to develop a wide range of technical skills, as well as gain insights into various business processes.
- Provide remote technical support to global customers via support system, chat or calls.
- Help with troubleshooting, root cause analysis, and deliver solutions.
- Support the management of critical situations towards a positive outcome to the customer needs.
- Report errors which require code corrections to development teams.
- Contribute to the creation, enhancement, and sharing of internal and external documentation.
- Participate in local or global projects

Required Skills and Qualifications
We are looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
- Currently enrolled as an undergraduate student, ideally in IT/Computer Science, Engineering, or a related field.
- Basic skills in troubleshooting and root cause analysis.
- Familiarity with a programming language (e.g. ABAP, Java, Python, etc).
- Fluent or advanced proficiency in English.
- Strong verbal and written communication abilities.
- Ability to work under pressure.
- Eager to learn new technologies and tools.

Benefits
- Work with a global team of professionals to provide 24/7 support to ensure successful project delivery for our customers.
- Collaborate closely with technical staff to assist our customers in navigating today's complex selling environment with SAP Sales Cloud's innovative solutions.

Meet Your Team
Our team is composed mainly of professionals with a software development background, trained and certified in Cloud Operations. We operate globally to provide the best possible support to our customers.

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