Effective Customer Advocate

Job Title: Technical Customer AdvocateAbout the Role:We are seeking a highly skilled Technical Customer Advocate to join our team. The successful candidate will be responsible for driving solution consumption through onboarding, adoption, and maturity modeling.Key Responsibilities:Enable customers to adopt high-value product use cases and integrate tools...

Job SummaryA dedicated customer advocate tasked with fostering strong relationships and resolving issues effectively.Main ResponsibilitiesBuild trust with customers through exceptional service.Analyze and address customer complaints in a timely manner.Develop strategies to improve customer satisfaction.Key QualificationsBachelor's degree in Business...

Customer Service AdvocateWe are seeking a skilled Customer Service Representative to fulfill a key role in our organization.Key Responsibilities:Provide exceptional customer service through various communication channels.Analyzing and resolving customer complaints in a timely and professional manner.Maintaining accurate records of customer interactions and...

Job Role: Customer Service AdvocateKey Responsibilities:Providing assistance to the customer support and internal sales teams;Assisting with various tasks and projects.Requirements:Excellent communication and interpersonal skills;Able to work in a fast-paced environment;Demonstrated ability to multitask and prioritize tasks effectively.Benefits:Opportunity...

Customer Success Role OverviewWe are seeking a highly skilled professional to lead customer success initiatives. The ideal candidate will be able to tackle complex customer challenges, develop strong relationships, and drive business growth.Key Responsibilities:Develop customized plans to meet individual customer needs, leveraging industry best practices and...

Professionals with a passion for delivering exceptional customer experiences are invited to join our team as a Customer Support Specialist.Key Responsibilities:Provide timely and effective support to customers and distributors through the registration of Service Contract Orders and coordination of field service engineers to service Rockwell products at...

Job Title: Enterprise Customer AdvocateWe are seeking a skilled professional to drive successful customer adoption and utilization of our tools.Role Overview:The primary focus will be on ensuring the timely creation and upkeep of account health scores, notes, and calls to action in Gainsight. This role also involves partnering with the aligned account sales...

Job Title: Customer and Ombudsman ManagerAbout the Role:This is a high-impact position where you will be a key advocate for customers, ensuring their voices are heard and their concerns are resolved with empathy, speed, and full regulatory compliance.Key Responsibilities:Manage end-to-end complaints process, including escalations and resolutionAct as main...

**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

Job OverviewThe role of Customer Success Manager involves strategic customer relationship management and serving as the primary interface post-sale.Main Responsibilities:Manage supply chain functions within the operational horizon, spanning 0-90 daysOversee weekly customer-facing processes and service excellence initiativesRespond to and resolve customer...