Strategic Customer Excellence Manager

Há 2 dias

Barueri, São Paulo, Brasil beBeeCustomer Tempo inteiro R$900.000 - R$1.200.000

Drive Customer Excellence as a Strategic Leader

About the Role:

  • Promote Customer Satisfaction: Develop and implement a customer excellence strategy that aligns with corporate objectives.
  • Analyze Customer Insights: Collect and analyze customer feedback and data to identify trends and areas for improvement, driving initiatives that enhance the customer experience.
  • Lead Digital Transformation: Oversee efforts to integrate digital tools and platforms, improving customer interactions and streamlining processes for greater operational efficiency.
  • Implement Automation Solutions: Identify and execute opportunities for automation within customer service processes, aiming to boost efficiency and reduce response times.
  • Ensure Timely Cash Collection: Manage cash collection processes to ensure timely and accurate receipt of payments, thereby enhancing cash flow and financial performance.
  • Collaborate Cross-Functionally: Work with sales, marketing, and other teams to ensure a consistent and high-quality customer experience across all touchpoints.

Your Qualifications:

  • Customer Experience Expertise: Proven experience in managing customer experience, preferably in a regional or global context, demonstrating a deep understanding of customer needs.
  • Strong Leadership Abilities: Inspire and influence teams, fostering a collaborative environment focused on achieving customer excellence.
  • Analytical Proficiency: Excellent analytical skills to interpret data effectively, facilitating informed decision-making and strategic planning.
  • Effective Communication: Exceptional communication and interpersonal skills that enable effective collaboration across diverse teams and functions.
  • Project Management Expertise: Strong project management skills with a keen attention to detail, ensuring successful execution of initiatives and programs.
  • Multilingual Proficiency: Advanced proficiency in multiple languages, including advanced English and desirable advanced Spanish, enhancing communication with diverse customer bases and contributing to improved engagement and satisfaction.

Why Join Us?

We value diversity and believe it drives excellence and innovation. We strive to create an inclusive culture where everyone has the opportunity to develop and grow at their own pace. Join us in our mission to champion human progress through science and technology.

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