Customer Success Director
Há 2 dias
We're seeking a seasoned Customer Success Director to lead our Enterprise CSM team and drive engagement with our Wellhub platform. As a key member of our leadership team, you'll be responsible for developing and implementing a customer success strategy that increases adoption and retention.
Key Responsibilities- Define and execute a customer success strategy to drive engagement and retention of Enterprise customers.
- Lead and develop the Enterprise CSM team, fostering a high-performance culture and collaboration.
- Collaborate with cross-functional teams to ensure customer needs are met effectively and efficiently.
- Develop and execute engagement plans to increase adoption and use of the platform.
- Monitor engagement metrics and drive initiatives to boost platform usage.
- Implement effective onboarding programs for new customers.
- Develop strategies to reduce churn and improve customer retention.
- Conduct customer satisfaction and experience analyses to inform service improvements.
- Work with the CSM team to address critical customer issues.
- Stay up-to-date on market trends and best practices in Customer Success.
- Proven experience in leadership roles in Customer Success, with a focus on customer engagement and retention.
- Strong team management skills and experience in developing high-performance teams.
- Deep knowledge of customer success metrics and tools.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Advanced English language skills.
We're a wellness company that prioritizes the health and wellbeing of our employees. Our flexible program allows you to customize your benefits to suit your needs.
Our benefits include:
- Health, dental, and life insurance.
- Flexible work arrangements, including remote work options.
- A home office stipend and flexible work allowance.
- Access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources.
- Paid time off, including vacations and parental leave.
- Opportunities for career growth and development.
We're committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic.
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