Advanced Technical Problem Solver

Há 3 dias


São Paulo, São Paulo, Brasil beBeeQuality Tempo inteiro R$10.500 - R$12.600
Job Title: Quality Assurance Trainer

We are seeking a seasoned Quality Assurance Trainer to drive our clients' successes while enhancing people's lives through secure, reliable advanced technology.

This is a challenging opportunity for a skilled professional to resolve and analyze complex technical or process items in a call center/help desk/data center environment.

You will use your expertise in customer service, IT Service Management, and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products.

  • Diagnose, identify, isolate and analyze trends and problems utilizing historical database records
  • Support one or more areas such as request management, problem management, asset management, knowledge management, reporting, and incident management
About This Role

As a Quality Assurance Trainer, you will play a pivotal role in delivering exceptional results while giving back to communities and making this world a safer and more secure place to live and work.

Your key responsibilities will include:

  • Resolving and analyzing complex technical or process items in a call center/help desk/data center environment
  • Using expertise in customer service, IT Service Management, and technical knowledge gained from prior experience to resolve issues surrounding installation, usage, and training on software and/or hardware products

We believe in better lives. If you share our passion for innovation and excellence, we encourage you to explore this opportunity further.


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