Senior Technical Problem Solver
Há 3 dias
About the Role:
We seek a highly skilled Technical Incident Resolution Specialist to join our Software Applications team.
Key Responsibilities:
- Enter and participate in the scope and impact evaluation of incidents into our corporate ticketing system and incident tracking system to document status and resolution.
- Annotate steps taken to reach incident milestones to create a technical timeline within the incident tracking system and close tickets when service is restored.
- Engage, escalate, and communicate notifications as needed with level 3 technical support, management, and critical incident management teams.
- Coordinate internal technical and business teams to resolve incidents impacting client service delivery and identify action plans.
- Provide technical feedback for communication with internal and external clients.
- Assess incident criteria to determine if formal root cause analysis is needed and collaborate with technical resources to determine the root cause of an incident, providing a written incident report.
Requirements:
- Relevant experience or degree in computer science, computing engineering, management information systems, or related field. Additional experience considered in lieu of degree.
- Prior experience with incident analysis/management for software applications.
- Experience in investigation and documentation to clearly report defects and improvements.
- Advanced English level.
- Availability to work on-site when required.
-
Technical Problem Solver
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeProblemSolver Tempo inteiro R$55.000 - R$75.000Job Role:The role of a Technical Problem Solver is to provide expert solutions to customers experiencing issues with our planning solution.This specialist position requires technical knowledge and expertise in a specific area, as well as excellent communication skills to effectively communicate solutions to customers.Responsibilities include:Providing timely...
-
Technical Problem Solver
1 semana atrás
São Paulo, São Paulo, Brasil beBeeTechnicalProblemSolver Tempo inteiro R$90.000 - R$120.000Our organization offers an exciting opportunity to join our IT Support team as an Technical Problem Solver. We provide world-class support for all things IT, and as a key member of this team, you will be responsible for serving as one of the primary points of contact for installation, integration, maintenance, troubleshooting, and upkeep of software and...
-
Technical Problem Solver
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$69.336 - R$98.355Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our support organization in Sao Paulo, Brazil. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and helping customers achieve their business goals.The ideal candidate will have strong troubleshooting skills...
-
Technical Problem Solver
1 semana atrás
São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$90.000 - R$180.000We are a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We inspire creativity, foster belonging, support collaboration, and encourage wellness.Position OverviewThis role is ideal for someone with experience in resolving technical issues using our products and related...
-
Technical Problem Solver
1 semana atrás
São Paulo, São Paulo, Brasil beBeetechnical Tempo inteiro R$50.000 - R$70.000Job OverviewAs a Technical Support Consultant, you will be responsible for resolving complex customer issues that require specialized knowledge.
-
Strategic Problem Solver
Há 4 dias
São Paulo, São Paulo, Brasil beBeestrategic Tempo inteiro R$60.000 - R$80.000Strategic Problem SolverWe are seeking a skilled professional with a passion for solving complex problems and building innovative solutions. This role offers the opportunity to work with cutting-edge technology and collaborate with a talented team of engineers and data scientists.
-
Advanced Technical Problem Solver
Há 4 dias
São Paulo, São Paulo, Brasil beBeeQuality Tempo inteiro R$10.500 - R$12.600Job Title: Quality Assurance TrainerWe are seeking a seasoned Quality Assurance Trainer to drive our clients' successes while enhancing people's lives through secure, reliable advanced technology.This is a challenging opportunity for a skilled professional to resolve and analyze complex technical or process items in a call center/help desk/data center...
-
Problem Solver
2 semanas atrás
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$64.000 - R$78.400Are you passionate about solving complex problems? Do you have the analytical mind and technical skills to get there?Job DescriptionWe are seeking a skilled professional who can solve customer tickets and address problems that require technical knowledge.Key Responsibilities Provide solutions for challenging problems customers experience. Take ownership of...
-
Technical Problem Solver
Há 2 dias
São Paulo, São Paulo, Brasil beBeeProblemSolver Tempo inteiro US$50.000 - US$150.000About the RoleWe believe that work is more than a job, it's a calling to build, design, code, consult, think and collaborate.Our team is looking for individuals who are ready to lead in this new era of technology and solve some of the world's most challenging problems.Key ResponsibilitiesSolving problems and resolving issues with basic knowledge and...
-
Expert Technical Problem Solver
1 semana atrás
São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$60.000 - US$123.456Job OverviewWe're looking for a skilled professional to fill the role of Engineering Support Technician. As part of our team, you'll have the opportunity to learn and grow in a collaborative environment.Investigate and resolve support issues with Bolt web engineering teams, serving as a point of escalation when necessary.Contribute to the improvement of...
