Senior Client Success Specialist
1 semana atrás
Job Summary
We are seeking a highly skilled Senior Client Success Specialist to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and driving business growth.
Key Responsibilities:
- Provide consultative support and education to clients on our products, helping them achieve their marketing goals.
- Work closely with clients to understand their strategy and needs, providing tailored solutions to meet their objectives.
- Analyze data to identify trends and opportunities for improvement, implementing initiatives that drive business growth and enhance the client experience.
- Leverage your expertise in sales and account management to develop strategic programs that grow our business through reactive and proactive service initiatives.
- Collaborate cross-functionally with sales, marketing, and product teams to ensure seamless execution and deliverables.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- A minimum of 5 years of experience in media sales and support, with a preference for agency, online advertising, and marketing experience.
- Proven track record in a sales account manager or business development role.
- Ability to think strategically about product vision and high-level thinking.
- Passion for social technologies and their role in marketing brands.
- Excellent communication skills, both written and verbal, with a comfortable level of engagement across all levels.
- Strong passion for ensuring world-class customer service and delighting clients.
- Intermediate English proficiency.
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