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Technical Support Specialist

2 meses atrás

São Paulo, São Paulo, Brasil LexisNexis Risk Solutions Tempo inteiro
About the Role

This entry-level position provides technical end-user desktop computer support as needed under supervision. This position provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.

Key Responsibilities
  • Identifies, investigates, and resolves users' problems with computer software and hardware.
  • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
  • Consults with users to determine steps and procedures taken to identify and resolve the problem.
  • Applies knowledge of computer software and procedures to solve problems.
  • Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
  • Collaborates with other staff to research and resolve problems.
  • Collaborates with escalation teams to explain errors and/or recommend enhancements to products.
Requirements
  • Have experience in Customer Support.
  • Be fluent in English and Portuguese.
  • Demonstrate strong problem-solving and organizational skills.
  • Experience with Salesforce is considered a plus.
  • Knowledge of C# and/or Python is considered a plus.