Senior Community Relations Advisor

2 semanas atrás


São Paulo, São Paulo, Brasil BlaBlaCar Tempo inteiro

About BlaBlaCar

BlaBlaCar is a leading community-driven travel platform in 21 countries, with a global team of 800 employees across five offices.

Your Mission

We're seeking a Community Relations Specialist to join our Customer Service team, focusing on providing exceptional support to our 27 million members.

Your Responsibilities

  • Support the Brazil Community Relations Team in addressing Trust and Safety inquiries and processes in a timely manner.
  • Act as a local coach for training new collaborators, procedure updates, and newly implemented Trust and Safety procedures.
  • Contribute to process improvements and policy development, identifying issues and reporting to relevant stakeholders.
  • Manage relevant Slack channels, including social networks, Trust and Safety, and so on.
  • Ensure seamless operations, adapting to high-demand periods.

Your Qualifications

  • At least one year of customer service experience, with a preference for investigation and/or safety issue understanding.
  • Excellent communication and active listening skills, with a willingness to help others.
  • Strong internet ecosystem knowledge and intermediate/advanced MS Excel/Google Sheets skills.
  • Full proficiency in English and Portuguese, with a willingness to work in a collaborative environment.
  • Ability to take ownership and align with business priorities.

What We Offer

  • Full remote work possible in the country of employment.
  • Four additional weeks of paid leave on top of legal maternity leave.
  • Financial support for home office equipment.
  • Thirty days of paid holiday time per year.
  • Local meal plan and public transport policy.
  • Mint health plan, dental care, and life insurance.
  • Gympass access.
  • Relocation package and visa support.
  • Free unlimited carpooling and bus rides.
  • Personal growth via trainings, mentorship, and internal mobility programs.
  • Employee Stock Ownership Plan.
  • Regular team-building events.
  • Mental health support.

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