Operational Excellence Insight Analyst

Há 3 dias

São Paulo, São Paulo, Brasil beBeeAnalyst Tempo inteiro R$90.000 - R$150.000

Business Insights Program Specialist

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  • We seek an analytical expert to drive strategic insights, enhance customer satisfaction, and improve operational excellence.
  • This role focuses on delivering high-quality data-driven insights to inform business decisions.
  • The ideal candidate will have strong analytical skills, with the ability to interpret complex data sets and present clear findings.
  • They must also possess excellent communication skills, with the ability to synthesize complex information into compelling narratives.
  • A customer-first mindset is essential, with a focus on assessing operational gaps' impact on the customer experience.

Required Skills and Qualifications:

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  • 2+ years of experience in customer support, operations, or data analysis roles.
  • English fluency.
  • Strong analytical skills, with the ability to interpret data and present clear insights.
  • Excellent written and verbal communication skills.
  • Proficiency in Excel and comfort working with large datasets.

Benefits:

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  • Opportunity to work with a global team, driving operational excellence and improving customer satisfaction.
  • Chance to develop strong analytical skills, with opportunities for professional growth and development.
  • Collaborative work environment, with a focus on effective communication and teamwork.

Others:

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  • Bachelor's degree in Business Administration, Engineering, or a related field (or currently pursuing).
  • Working knowledge of SQL.
  • Familiarity with quality tools (e.g., Six Sigma) or customer experience frameworks.

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