Strategic Business Growth Manager

Há 13 horas

Rio de Janeiro, Rio de Janeiro, Brasil beBeeCustomerSuccess Tempo inteiro US$45.000 - US$75.000
Customer Success Manager

The Customer Success Manager plays a vital role in helping Enterprise customers transform the way they assess security risk. They manage relationships, delight customers, understand their organizational goals and unique challenges to help them operationalize our platform and become more secure.

About the Role

This position involves owning and managing customer relationships with customers, ensuring their happiness and communicating the value of our product to drive deeper, more robust engagement. You will apply your understanding of cybersecurity, third-party risk, our products, services, and best practices to proactively provide support and guidance to our customers.

Key Responsibilities
  • Design success for a portfolio of enterprise and strategic customers throughout their lifecycle.
  • Lead strategic conversations with customers to align our platform as a solution to their business challenges and goals.
  • Serve as a confident subject matter expert as it relates to the SecurityScorecard platform and the cybersecurity and third-party risk management industries.
  • Manage the gross and net retention of your portfolio; including forecasting, collaborating with regional account teams and efficient execution.
  • Work with CS and Sales VPs to continuously improve the customer journey and develop the tools and templates to ensure the CSM team employs best practices.
Requirements
  • 3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager or similar customer-facing role.
  • Knowledge of the tenets of Third Party Risk Management programs and cybersecurity domain experience.
  • Experience working with C-level Executives that includes meetings, high level presentations, and collaborative discussions.
Benefits
  • A competitive salary and stock options.
  • Health benefits and unlimited PTO.
  • Parental leave, tuition reimbursements, and much more.
Why Join Our Team?

Our culture has been recognized by Inc Magazine as a 'Best Workplace', by Crain's NY as a 'Best Places to Work in NYC', and as one of the 10 hottest SaaS startups in New York for two years in a row. We are proud to be funded by world-class investors including Silver Lake Waterman, Moody's, Sequoia Capital, GV and Riverwood Capital.

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