Guest Relations Manager

1 semana atrás


Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro
Job Title: Guest Relations Manager

At Accor Hotels, we are seeking a highly skilled Guest Relations Manager to join our team. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience during their stay.

Key Responsibilities:
  • Coordinate and ensure smooth guest arrivals and departures, maintaining a reputation for excellence in the industry.
  • Provide warm and personalized greetings to all guests, ensuring their safe escort to their rooms after check-in.
  • Conduct check-in and registration procedures as needed, ensuring a seamless experience for our guests.
  • Inspect VIP rooms prior to guest arrival to ensure they meet high standards of cleanliness and maintenance.
  • Deliver exceptional guest experiences, implementing and maintaining a guest recognition program.
  • Handle guest complaints, inquiries, and feedback, logging and addressing them to concerned departments for action and follow-up.
  • Maintain up-to-date files and information on tours, sight visits, and points of interest, making bookings and arrangements as requested.
  • Conduct regular inspections of public areas, guest spaces, and F&B outlets to ensure high standards of cleanliness and maintenance.
  • Upsell hotel, spa, and outlet services, both within and outside the property.
  • Ensure guest check-out arrangements are in place, with a memorable farewell to all guests.
  • Perform administrative tasks as directed, submitting reports on time as required by management.
Requirements:
  • Bachelor's degree in a business or hospitality management-related field, or equivalent experience.
  • Prior experience in a similar role in a large, fast-paced organization.
  • Previous experience in luxury hospitality is essential.
  • Fluency in verbal and written English is required.
  • Proficiency in Microsoft Office programs, including Excel, Word, PowerPoint, and Outlook.
  • Prior experience in pre-opening is a plus.

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