Guest Relations Ambassador

1 semana atrás


Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro
Guest Relations Executive

We are seeking a highly skilled Guest Relations Executive to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.

Key Responsibilities:
  • Welcome guests upon arrival and provide a warm and friendly welcome, ensuring a smooth check-in process.
  • Act as a point of contact for guests throughout their stay, addressing any inquiries, requests, or concerns in a prompt and efficient manner.
  • Anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their experience.
  • Handle guest feedback and complaints professionally and effectively, resolving issues in a timely manner to ensure guest satisfaction and retention.
  • Maintain accurate guest records and profiles, documenting preferences, special occasions, and feedback to personalize future interactions and enhance guest satisfaction.
  • Collaborate closely with other departments to ensure seamless communication and coordination in delivering exceptional guest service.
Requirements:
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Previous experience in a guest-facing role within the hospitality industry is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.
  • Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
  • Exceptional attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in relevant software applications, including hotel management systems and Microsoft Office suite.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as required.

Why work for Accor? We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.


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