Guest Service Ambassador

1 semana atrás


Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro

Job Title: Guest Service Representative

Job Summary:

We are seeking a highly skilled Guest Service Representative to join our team at Accor Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Register guests, assign rooms, and accommodate special requests to ensure a seamless check-in experience.
  • Answer telephones, respond to guest inquiries, and resolve any issues that may arise during their stay.
  • Provide personalized attention to VIP guests, special attention, and regular guests, ensuring their needs are met and exceeded.
  • Ensure the lobby area is welcoming and well-maintained, with clear communication of hotel information and announcements.
  • Maintain a logbook with accurate entries for management's attention.
  • Inspect guest areas for coverage, appearance, and support, taking corrective action when necessary.

Requirements:

  • University degree
  • Strong written and verbal communication skills in English
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to focus attention on guest needs, remain calm, and courteous at all times

Additional Information:

Accor Hotels is an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We are committed to Diversity & Inclusion and strive to create a work environment that values and respects individual differences.


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