Hotel Guest Services Manager

2 semanas atrás


Belo Horizonte, Minas Gerais, Brasil Accor Hotels Tempo inteiro
Job Title: Assistant Manager Guest Service

We are a global hospitality leader, welcoming individuals with diverse backgrounds and personalities. Our goal is to support your growth and learning every day, ensuring that work brings purpose to your life. As you join Accor, you can continue to explore our limitless possibilities.

Discover the life that awaits you at Accor, visit our website to learn more.

Job DescriptionPosition Overview:
  • Responsible for maintaining high-quality guest services, primarily in arrivals, departures, rooming, food & services, and special needs and enquiries during guests' stays.
  • Optimize hotel occupancy and room rates while handling guest complaints professionally and effectively.
  • Assist the Guest Service Manager in operating a highly proficient and productive guest services department.
  • Responsible for sales according to hotel tasks.
  • Must have a thorough working knowledge of front desk, reception/cashiering procedures, reservations, and outlet services.
  • Strong understanding of hotel departments, physical layouts, key personnel, daily functions, and special events.
  • Assist in conducting training for the Guest Service team.
  • Assist the Guest Service Manager in formulating new procedures and directives to improve the department.
Qualifications:
  • Front Office Background is an advantage.

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