Senior Customer Value Specialist
1 dia atrás
About This Role
">- We are seeking a seasoned Customer Success Manager to ensure our customers derive optimal value from our products and services, leading to increased renewals and add-on transactions.
Key Responsibilities:
">- Guiding customers through each phase of their Proofpoint journey, creating and maintaining Customer Success Plans (CSPs).
- Maintaining regular communication with customers for health checks, identifying at-risk customers, and collaborating with cross-functional teams to address churn and dissatisfaction.
What We're Looking For
">- A 4-year college degree in a business or technical field, or equivalent experience.
- At least 4 years of industry leadership experience in customer success, sales engineering, senior support engineering, or other customer-facing roles.
- Strong knowledge of customer success principles and ability to articulate customer business requirements.
- Excellent communication skills, phone manner, and meeting presence with all levels of customer leadership.
- Evidence of effective documentation, executive communications, and white papers.
- Proven ability to lead in a team environment and pioneer new processes.
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