Driving Customer Value Through Technical Excellence

Há 2 dias


São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro US$90.000 - US$120.000
Customer Success Specialist Role

We are seeking a highly skilled Customer Success Specialist to play a pivotal role in ensuring the technical health and post-sales customer journey of our clients. As a key member of our team, you will serve as the primary technical point of contact for customers, driving solution consumption through onboarding, adoption, and maturity modeling, and value attainment.

Your key responsibilities will include:

  • Enabling customers to adopt high-value product use cases, integrating their tools into their software/development stacks, and mitigating on-time renewal risks by cementing the value of these tools.
  • Serving as a subject matter expert for customers' usage of HashiCorp tools to solve business challenges, providing technical and business-oriented guidance at strategic points throughout their customer journey.
  • Establishing and maintaining an understanding of the overall technology portfolio, leveraging this knowledge in conjunction with business insights to improve customer application delivery and drive measurable value-based outcomes.
  • Understanding and documenting customer goals, challenges, business objectives, and technical requirements to provide solutions, guidance, and engagements tailored to each customer's needs.

Required Skills and Qualifications:

  • Proven track record of success in customer-facing roles, with a strong focus on technical support and solution delivery.
  • Expertise in HashiCorp tools and technologies, with a deep understanding of their applications and integration with software development stacks.
  • Strong business acumen, with the ability to analyze complex business challenges and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and cross-functional teams.

Benefits:

  • Opportunity to work with a leading provider of innovative technology solutions.
  • Collaborative and dynamic work environment, with a strong focus on teamwork and professional growth.
  • Competitive compensation and benefits package, including opportunities for career advancement and professional development.


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