Customer Experience Advocate

Há 2 dias

Região Geográfica Intermediária de São Paulo, Brasil beBeeSupport Tempo inteiro R$43.200 - R$64.800
Technical Support Specialist Role

We are looking for a talented Technical Support Specialist to join our team. This role is pivotal in ensuring seamless experiences for our partners by troubleshooting technical issues, finding resolutions for partner requests, and reviewing partner queries.

The successful candidate will play a key role in providing outstanding support, fostering strong relationships with customers, especially at the executive level, and contributing to the development of innovative products by advocating for partners and sharing their feedback with the Product team.

This position requires meeting important SLAs such as response time and lead time for issue resolutions.

The ideal candidate should possess excellent communication skills, problem-solving skills, and experience supporting a technical product.

Key requirements include 1-2 years of experience in MIS or Software Development teams, strong communication skills in writing (English and Spanish), high sense of responsibility and accountability, ability to provide timely responses and follow up systematically, and knowledge of HTML, CSS, or other programming languages is a plus.

Our expectations from you:

  • Collaborate with customers to build strong, visionary relationships
  • Develop and maintain excellent oral and written communication abilities
  • Stay self-motivated and proactive in seeking new solutions and ideas to improve our relationship with clients
  • Demonstrate a customer-centric approach and ensure clients feel supported and valued
  • Manage projects effectively, prioritize tasks, and meet deadlines
  • Have a solid understanding of basic web concepts and digital marketing principles

Benefits include access to training resources, paid subscription to music streaming services, a diverse and inclusive work environment, and being part of an industry shaping the future of customer experiences.

We value diversity and promote equal opportunities in a workplace free from discrimination and prejudice.

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