Customer Experience Specialist

1 semana atrás

Região Geográfica Intermediária de São Paulo, Brasil beBeeCustomer Tempo inteiro

The primary objective of this role is to provide exceptional customer service and support.

Key Responsibilities
  1. Analyze orders from initiation to delivery to ensure seamless sales cycles.
  2. Offer prompt after-sales assistance by responding to customer complaints in a professional manner.
  3. Monitor and enhance service level indicators, developing solutions for process improvements.
  4. Manage and resolve customer complaints and non-conformities effectively.
  5. Keep customers informed about the expected arrival time of their orders.
  6. Regularly assess customer satisfaction levels.
  7. Provide comprehensive support to the sales team as needed.
  8. Monitor and analyze performance metrics to define strategies with the team.
  9. Analyze and filter information to make data-driven decisions.
  10. Evaluate documents and correspondence to ensure accuracy.
  11. Verify invoices and receipts for discrepancies.
  12. Participate in mandatory training sessions for integrated management systems.
  13. Perform additional tasks related to sector activities as required.
Requirements
  • Bachelor's degree in Business Administration or related fields.
  • A minimum of 2 years' experience as a Customer Care Coordinator.
  • Proficiency in materials planning and coordination.
  • Experience in general administration, payments, and receivables.
  • Familiarity with ISO9001:2015, ISO14001:2018, and ISO45001:2018 standards.
  • Courses in Customer Relationship Management.
  • Advanced proficiency in Microsoft Office applications.
  • Knowledge of plastic industries and manufacturing processes.
  • Fluency in English language.
Additional Details
  • Seniority level: Entry-level position.
  • Employment type: Full-time.
  • Job function: Other roles within the organization.
  • Industry: Packaging and Containers Manufacturing.

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