Customer Success Business Growth Specialist

Há 3 dias


Curitiba, Paraná, Brasil Infobip Tempo inteiro

About Us

At Infobip, we're pushing the boundaries of innovation, fueled by creativity, persistence, and a passion for excellence. Our mission is to empower human interaction with online services through cutting-edge solutions.

We've been at the forefront of technological advancements since 2006, shaping the future of global communications. With over 75 offices across six continents, our platform is used by almost 80% of the population, making us the largest network of its kind and the only full-stack cloud communication platform globally.

Job Description

The Customer Success Business Growth Specialist role is an entry-level position within our Customer growth team. This dynamic role involves driving client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge.

Key Responsibilities

  • Revenue retention and growth for assigned base of customers
  • Onboard newly assigned accounts
  • Serve as escalation point for customers and agents across all functional areas including Tech Support, Billing, Engineering, and Service Delivery
  • Drive self-service model to agents and customers to adopt and utilize Peerless Portal
  • Input and maintain Salesforce data
  • Attend departmental weekly (or biweekly) team meetings
  • Participate in sales strategy and planning meetings as necessary
  • Perform additional sales support duties, as required, that help the company meet and exceed sales goals and objectives

Requirements

  • Strong professional verbal and written communication skills
  • Ability to prioritize and manage time effectively
  • Disciplined and rigorous approach to organization
  • Ability to work independently
  • Accountability and ownership
  • Ability to develop rapport and maintain strong working relationships with internal and external clients
  • Aptitude and desire to learn and maintain technical knowledge
  • Ability to collaborate and work successfully with teams
  • Minimum Qualifications: Advanced English Level required
  • Ability to use personal computer and tools like Salesforce and Microsoft Office Suite
  • At minimum moderate ability, but high aptitude to collect, maneuver, and interpret large data sets across multiple systems

Salary Estimate

Based on industry standards and job requirements, the estimated salary for this position is around $65,000 - $85,000 per year, depending on experience and location.



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