Customer Success Development Manager

Há 5 dias

Curitiba, Paraná, Brasil Infobip Group Tempo inteiro

At Infobip Group, we're a global leader in Omni channel engagement powering a broad range of messaging channels, tools, and solutions for advanced customer engagement, authentication, and security. Our mission is to help clients and partners overcome the complexity of consumer communications, grow their business, and enhance customer experience – all in a fast, secure, and reliable way.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company.

We're seeking a Customer Success Development Manager to drive client satisfaction, retention, and growth by managing client relationships, meeting performance goals, ensuring proper account setup and risk management, analyzing client data, coordinating with internal teams, and continuously developing skills and knowledge. The ideal candidate will be an entry-level position in Customer growth, responsible for achieving business growth through effective client management and collaboration across various functions within the organization.

Responsibilities:
  • Revenue retention and growth for assigned base of customers
  • Onboard newly assigned accounts
  • Serve as escalation point for customers and agents across all functional areas including Tech Support, Billing, Engineering, and Service Delivery
  • Drive self-service model to agents and customers to adopt and utilize Peerless Portal
  • Input and maintain Salesforce data
  • Attend departmental weekly (or biweekly) team meetings
  • Participate in sales strategy and planning meetings as necessary
  • Perform additional sales support duties, as required, that help the company meet and exceed sales goals and objectives

This role requires strong professional verbal and written communication skills, ability to prioritize and manage time effectively, disciplined and rigorous approach to organization, accountability and ownership, ability to develop rapport and maintain strong working relationships with internal and external clients, ability to respond quickly in a fast-paced environment, aptitude and desire to learn and maintain technical knowledge, and ability to collaborate and work successfully with teams.

Requirements:
  • Advanced English Level required
  • Ability to use personal computer and tools like Salesforce and Microsoft Office Suite
  • Minimum moderate ability, but high aptitude to collect, maneuver and interpret large data sets across multiple systems
  • Familiarity with CRM and high aptitude for system capabilities
  • Strong professional verbal and written communication skills
  • Ability to prioritize and manage time effectively
  • Disciplined and rigorous approach to organization

The estimated salary for this role is around $65,000 - $85,000 per year, depending on the location and qualifications. We offer a competitive compensation package, opportunities for career growth, and a collaborative work environment.

About Us:

We are a diverse workplace with people from different backgrounds, characteristics, and experiences who share the same passion and talent that helps us achieve our mission. At Infobip Group, we are committed to creating a diverse workplace and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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