Customer Success Operations Strategist
Há 2 dias
We are seeking a skilled professional to join our team as a Customer Success Operations Strategist. This role is ideal for someone with experience in data analysis and project management who can help us improve the efficiency of our Customer Success teams.
About UsDoctoralia Brasil is a leading healthcare platform that serves over 55 million patients and processes over 15 million appointments per month. We are present in 13 countries and have a database of over 2 million healthcare professionals.
Responsibilities- Manage the entire lifecycle of Business Excellence projects within the CS umbrella, from ideation to implementation.
- Verify hypotheses through data analysis and relevant market insights, while offering potential solutions to operational issues.
- Carry out tests and extract key insights from CRM data (HubSpot).
- Collaborate with various stakeholders to gather requirements and identify blockers towards operational efficiency.
- Facilitate monthly performance review meetings, showing progress and areas for improvement to the relevant teams.
- Extensive experience spearheading complex projects that relate to Customer Success and/or Sales Operations.
- A good understanding of CRM (HubSpot) workflows.
- Great SQL skills applied to business Data Analysis.
- Excellent communication skills in both English and Portuguese (written and spoken).
We offer a competitive salary of R$120,000 per year, plus additional benefits including:
- Compensatory time off system.
- Vale-Transporte.
- Meal Voucher or Food Voucher.
- Medical, Dental, and Group Life Insurance.
- Plano Pet for your furry companion.
- iFeel app for emotional comfort.
- ApoioPass for professional support and guidance.
- Gympass for you and up to 3 dependents.
- Creditas payroll loan services.
- Stock Options - eligible after 6 months of employment.
- Birthday Day Off and Work Anniversary Day Off.
- 10 days off for loved ones passing away, 2 days for pet passing away, 7 days for marriage, and 30 days for dads and 6 months for moms.
- Daycare Assistance.
- Partnership Club with discounts and benefits.
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