
Sales Performance Improvement Specialist
Há 24 horas
The Sales Support Specialist is a pivotal role within our organization, providing critical support to both internal and external sales teams.
Key Responsibilities:
- Monitor, evaluate, and train to optimize sales performance and client satisfaction.
- Audit and evaluate sales calls and communications to ensure compliance with company standards and regulatory requirements.
- Develop quality improvement strategies based on audit findings, focusing on enhancing customer experience.
- Provide constructive feedback and tailored training sessions to the sales team based on identified gaps.
- Work closely with sales managers to refine sales processes and implement best practice guidelines.
- Compile detailed reports on quality assurance metrics for senior management review.
Requirements:
- 2+ years of experience in a quality assurance role within a sales-driven environment.
- Strong analytical skills with exceptional attention to detail.
- Proficiency in Portuguese and advanced skills in CRM software, such as Salesforce and HubSpot.
- Ability to work independently with a proactive approach to problem-solving and process enhancement.
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