
Sales Performance Improvement Expert
Há 19 horas
We are looking for a highly skilled and experienced sales optimization specialist to join our team.
This role is crucial in improving the overall selling experience of our partners by analyzing systemic friction, escalating it to the right teams, and implementing process improvements.
The ideal candidate will have extensive experience in interacting with customers, back office operations, and escalation management.
They will also work closely with our LatAm team to enhance existing processes related to sales performance.
Key Responsibilities:
- Guarantee accuracy of policy enforcements across all platforms.
- Incorporate internal and external benchmarking information to optimize sales strategies.
- Create self-service structures for selling partners, minimizing business intervention.
Requirements:
- Proven experience in customer-facing roles or similar environments.
- Excellent communication skills, including speaking, writing, and reading fluently in English.
- Background in back office operations, escalation management, and troubleshooting.
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