
Executive Assistant
Há 4 dias
Job Title: Customer Support Executive
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About the Role:
">In this key customer-facing position, you will play a vital role in ensuring our customers receive exceptional service and support. Your primary responsibilities will include overseeing daily interactions, developing and implementing strategies to enhance customer satisfaction, and driving continuous improvement in our support operations.
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Key Responsibilities:
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- Order Management:">
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- Establish communication between retailers and key distributors to ensure timely delivery of orders.">
- Make outbound calls to retailers when their order status changes to 'Shipped' to confirm receipt, including line-item verification.">
- Escalate complaints promptly when orders are not received to ensure swift resolution.">
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- Analyze recurring issues and collaborate with relevant teams to implement process improvements or system enhancements.">
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Requirements:
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