Advanced Data Analytics Support Specialist

1 dia atrás

Florianópolis, Santa Catarina, Brasil beBeeTechnical Tempo inteiro US$80.000 - US$100.000
Job Title: Technical Solutions Specialist

We are seeking a highly skilled professional to fill this key role. As a technical solutions specialist, you will work with leading organizations to drive business results through data analytics.


About the Role:

This position involves collaborating closely with customers to troubleshoot complex issues with our software platform. You will need to have excellent communication skills and be able to explain technical concepts in a clear and concise manner.


Key Responsibilities:
  • Handle customer inquiries and resolve technical issues through business acumen and technical assessment skills.
  • Work collaboratively with senior team members to develop your skills and technical expertise within specific areas of the product.
  • Partner with cross-functional teams to recognize trends in customer feedback and translate customer needs into a better overall product.

Requirements:
  • Proven hands-on experience supporting a software platform/product in a customer-facing B2B environment.
  • Ability to communicate complex technical concepts in a clear, concise, and professional manner.
  • Hands-on experience with Linux operating systems (Debian and RHEL-based), including package management, service management, log analysis, file permissions, user and process management, and troubleshooting system resources (CPU, memory, disk, I/O).
  • Basic networking knowledge, including OSI,DNS, TCP/IP, SSL/TLS, subnets, routing, and firewall concepts, with ability to troubleshoot using tools like ping, traceroute, curl, or netstat.
  • Understanding of containerisation (images, containers, networking, volumes) and virtualisation (VMs, hypervisors) concepts, and familiarity with orchestration concepts such as deployments, scaling, and service discovery.

Preferred Qualifications:
  • Knowledge of Python or scripting languages such as Bash is an advantage.
  • Experience with SQL and NoSQL databases is an asset.
  • Familiarity with REST APIs is an advantage.
  • Experience with cloud providers (AWS, Azure, Google Cloud) is an asset.

About You:

You possess a data-driven approach, excellent problem-solving skills, and a detail-oriented mindset. You demonstrate a proven ability to stay motivated and work effectively both independently and as part of a team. You bring a proactive passion for supporting and helping others, a strong desire to learn, grow, and contribute to collaboration and service excellence, and excellent English communication, listening, and writing skills.

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