Customer Service Advocate

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$36.888 - R$47.856
Job Title

We are looking for a highly motivated and driven individual to fill the role of Customer Service Coordinator. This is an exciting opportunity to join our team and contribute to our mission of providing exceptional customer service.

  • This role involves coordinating and processing quote enquires for spare parts and services, receiving and processing customer orders for spare parts, maintenance, and breakdowns, as well as coordinating parts shipment with customers and local stock.

In addition to these responsibilities, you will also be responsible for handling work orders for service engineer site visits, including invoicing when services are completed, managing service agreements, and reviewing local customer stock.

You will also be required to produce reports measuring key service performance metrics, such as response time, resolution time, and FSE utilization, cost monitoring and analysis for site visits.

The ideal candidate will have excellent communication and interpersonal skills, both in English and Portuguese, with advanced Spanish language skills being a plus.

We are looking for someone who is hands-on, has customer service experience, and advanced organizational skills with an eye for detail.

Required Skills and Qualifications
  • Quality and Accuracy: Ensures quality of work adheres to company standards at all times.
  • Customer Focus: Recognize and ensures that high quality service is delivered to the customers at all times.
  • Attitude Work Ethic and Teamwork: Works as an effective member of the team towards achieving the team goals, and demonstrates an appropriate work ethic at all times.
  • Initiative and Problem Solving: Demonstrates appropriate levels of initiative by thinking outside the box and providing appropriate suggestions or implementing changes as appropriate.
  • Time Management/ Flexibility and Multitasking: Manages workloads within appropriate timescales, making use of available tools and resources.
  • Professionalism: Behaves in a professional and ethical manner at all times. Reflecting the appropriate company image.
  • Communication: Demonstrates effective written and oral communication both with internal and external customers.
  • Sensible Spending: Ensures appropriate use of company resources at all times.
  • Productivity: Achieves the company set productivity targets.
  • Ownership: Takes appropriate levels of ownership for tasks and delivery at all times.
Benefits

This role offers a challenging and rewarding career opportunity with a dynamic and growing organization.

You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.

As a Customer Service Coordinator, you will be responsible for ensuring that our customers receive the highest level of service and support.

Others

This role requires a strong attention to detail, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.

If you are a motivated and driven individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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