Strategic Customer Advocate

Há 4 dias

São Paulo, São Paulo, Brasil beBeeClientSuccess Tempo inteiro US$90.000 - US$130.000

Job Summary:

We are seeking a skilled Client Success Consultant to join our team. This is a remote position that requires strong communication and project management skills.

Key Responsibilities:
  • Build long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers' business processes, goals, and strategies.
  • Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership.
  • Meet with customers on a regular basis to discuss business and tactical challenges they may be facing, to understand their definition of success with Pismo, and to offer proactive advice on how to optimize or enhance the use of Pismo platform.
  • Develop a deep understanding of the customer's business and industry to provide solutions and advice.
  • Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy. Also, maximize the value they receive from our solutions, by managing program engagements.
  • Act as a customer advocate within the company, being the voice of the customer, representing their feedback and needs.
  • Ensure timely resolution of customer issues, working closely across teams.
  • Manage and follow up on client's KPIs within the company (developments execution, platform performance and others).
  • Analyze and have critical thought on clients' data to perform a strategic analysis and take decisions based on data.
  • Provide education and resources to customers to enable them to effectively use our products/services.
  • Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
  • Influence the company to adapt or create new processes with a focus to provide better experience to our customers. Continuously improve the Client Success area, partnering with peers to scale the organizational capabilities.

This role requires excellent analytical and problem-solving skills, as well as the ability to work in a fast-paced environment.

Requirements:
  • 8+ years of professional experience in Customer Success (preferable) or similar roles, ideally in a hyper-growth environment of B2B model;
  • Industry experience in Payments, Cards processing and Banking;
  • The ideal candidate is a proactive person, driven by data to anticipate problems.
  • Ability to develop a continuous and evolutive job to straighten the relationship with clients and establish technical discussions with clients.
  • Program management capability;
  • Structured and critical thinking and high focus on strategy and results;
  • Detail-oriented with strong analytical, writing, and communication skills;
  • Innovator soul and receptive to changes;
  • Ability to develop strong relationships at C-level of enterprise companies;
  • Influence ability to implement new processes that result in a client excellence experience;
  • Track record of high customer satisfaction;
  • Experience working with a full lifecycle of customer success;
  • Fluency in written and spoken English.
What We Offer:
  • A competitive salary and benefits package;
  • The opportunity to work with a dynamic team in a fast-growing company;
  • Professional development opportunities;
  • A flexible and remote work arrangement;
  • A positive and supportive work environment.

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