
Strategic Customer Advocate
2 semanas atrás
About Our Team
Are you an experienced professional looking for a new challenge? Do you have strong technical expertise and a client-centric mindset?
As a key member of our strategic team, you will serve as a trusted partner ensuring an added value experience to clients worldwide throughout critical stages of the customer lifecycle.
Job Description:
We are seeking an accomplished Customer Success Manager to lead our Customer Success strategy. As a vital member of our team, you will collaborate across departments to streamline processes, enhance interdepartmental communication, and provide operational support.
- Collaborate with cross-functional teams to develop and implement best practices for Customer Success.
- Manage assigned customer accounts, oversee new product adoption, and implement strategies to reduce churn while increasing customer lifetime value.
- Work closely with the Sales team to ensure timely renewals and identify opportunities for account expansion.
- Monitor customer usage patterns and proactively recommend additional products or services that align with their needs and goals.
Required Skills and Qualifications:
- 5+ years of experience in CSM & CS Ops (must-have).
- Proven experience in managing multiple projects simultaneously for diverse target markets.
- Educational background in Engineering, Business, Marketing, or Communication.
- Prior experience in tech-driven companies or projects.
What We Offer:
- Opportunity to work with a dynamic team.
- Chance to develop your skills and expertise.
- International travel opportunities.
Join Our Team:
We are excited about the opportunity to welcome you to our team If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
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