Global Operations Manager

Há 4 dias

Manaus, Amazonas, Brasil beBeeOperations Tempo inteiro US$100.000 - US$140.000
Regional Operations Lead

As a key member of the LATAM operations team, you will be responsible for shaping and executing our regional strategy, driving high-impact decision-making and autonomous leadership.

This role is heavily focused on operational excellence, requiring a strong ability to manage resources, workforce planning, employee engagement, HR compliance, and strategic growth. The ideal candidate will have extensive experience in managing, scaling, and setting up IT/Tech teams, ensuring smooth delivery and operational efficiency.

The right individual will have a proven track record of building and inspiring high-performing teams, driving compliance and retention, and cultivating trusted long-term relationships with clients and stakeholders.

Key Responsibilities:
  • Oversee all LATAM resources to ensure productivity and quality.
  • Manage the full employee lifecycle including hiring, onboarding, HR compliance, and performance management.
  • Monitor attrition rates and implement proactive retention strategies.
  • Drive employee satisfaction through engagement programs, career development, and structured feedback channels.
  • Manage and scale tech operations and delivery teams.
  • Ensure alignment between business objectives and technical delivery.
  • Provide credible oversight in technical discussions with clients.
  • Build and maintain strong relationships with key stakeholders and customers across LATAM.
  • Act as the primary liaison for client needs, service delivery, and customer success.
  • Represent the company at local and regional events, forums, and client meetings.
  • Lead daily operations, ensuring efficiency, compliance, and alignment with corporate policies.
  • Collaborate with HR, Finance, and global teams for seamless cross-functional workflows.
  • Monitor performance metrics and provide regular updates to regional/global leadership.
  • Adapt and execute market-specific strategies aligned with global objectives.
  • Support resource allocation and cost optimization.
  • Provide local market intelligence to inform global strategic decisions.
Requirements & Qualifications:
  • Experience: 8–12 years in senior leadership or country management, preferably in the IT/Consulting sector.
  • People & HR Management: Proven success in leading teams, driving workforce planning, employee engagement, HR processes, and HR compliance, with measurable improvement in retention.
  • Tech Operations Oversight: Demonstrated ability to set up, scale, and manage IT/Tech teams.
  • Stakeholder Engagement: Strong track record in building trusted relationships with clients, partners, and internal stakeholders.
  • Strategic & Operational Skills: Ability to translate business objectives into actionable operational and delivery plans, while ensuring compliance and efficiency.
  • Communication: Fluency in English (written and spoken) is required; Spanish and Portuguese proficiency are strong advantages.
  • Technical Tools: Familiarity with CRM systems, business management platforms, and performance reporting tools.

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