Fraud and Risk Operations Specialist

Há 17 horas

Itapecerica da Serra, São Paulo, Brasil beBeeFraudRisk Tempo inteiro R$8.000 - R$10.000

Job Title: Fraud and Risk Operations Specialist

About the Role

We are seeking a highly skilled and experienced Fraud and Risk Operations Specialist to join our team. As a key member of our risk management function, you will play a critical role in mitigating risks and reducing losses for our business.

Key Responsibilities
  • Perform detailed investigations into potential fraud activities at the account and transaction level, clearly documenting the results and taking appropriate action.
  • Review transaction monitoring and account-level reporting, conducting research on possible linked accounts or users creating similar fraud risks.
  • Identify and compile trends, allowing for detection model or rule adjustments and operational efficiency gains, summarizing and documenting findings with recommendations for data scientists and engineers.
  • Support the customer and merchant support groups by handling internal and external risk inquiries as the primary point of contact, adjusting risk settings of accounts and users per policy guidelines.
  • Document policies and procedures around risk management processes and systems, generating new ideas and suggestions for continuous improvement of systems, processes, and procedures to enhance the company's overall risk management.
Requirements

To be successful in this role, you will need:

  • Fraud/risk experience in the financial services industry, preferably with some experience in payments or remittances.
  • Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft.
  • Strong investigative capabilities and pattern recognition.
  • Understanding of the impact risk decisions can have on good customers and ability to take a balanced view of risk mitigation.
  • Experience creating playbooks and policy documentation for operational processes.
  • Advanced Microsoft Office or GSuite skills, particularly GSheets/Excel.
  • Previous experience with SQL.
  • Ability to communicate fluently in English.
Perks and Benefits
  • Bradesco health and dental plan for you and your dependents, with no co-payment cost.
  • Life insurance with differentiated coverage.
  • Meal voucher and supermarket voucher.
  • Home Office Allowance.
  • Gympass - platform that gives access to spaces for physical activities and online classes.
  • Trustly Club - discount at educational institutions and partner stores.
  • Monthly happy hours with iFood coupon.
  • English Program - space to develop your English, and you can choose an Online Platform or English Classes in company.
  • Extended maternity and paternity leave.
  • Birthday Off.
  • Flexible hours/Home Office - our culture is remote-first You can work in every city in Brazil.
  • Welcome Kit - we work with Apple equipment (Macbook Pro, iPhone) and we send many more treats Spoiler alert: Equipment can be purchased by you according to internal criteria.
  • Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPI's.

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