SAP iXp Intern

3 semanas atrás

São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

About the Role:

The SAP iXp Intern - Customer Success Program Coordinator will support our Global Customer Success Partners (CSPs) to build best-in-class customer experiences, with a focus on various support areas.

Key Responsibilities:

  • Program Management: Collaborate internally with key stakeholders, support programs coordination, and process optimization.
  • Business Insights and Analytics: Support development, measurement, and tracking of business insights used in customer adoption. Drive customer feedback channels to identify improvements in the product and customer success processes.
  • Content Strategy & Management: Support and maintain community sites, web properties, customer communication assets.
  • Solution Adoption Execution: Support the development of assets and playbooks to help CSPs drive solution adoption within their customer base, including customer-facing and internal resources.

Requirements:

  • Education: Currently pursuing a Bachelor's or master's degree in Technology, Business, Marketing, Communications, or related field.
  • Communication Skills: Excellent verbal and written communication skills, with a strong ability to present ideas clearly and persuasively.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to build and maintain relationships with customers and team members.
  • Analytical Skills: Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and able to utilize strong analytical skills to process and interpret data, translating findings into actionable plans.
  • Time Management: Effectively manage assigned tasks and meet deadlines.
  • Motivation: Self-motivated, proactive, and eager to learn with a passion for sales and technology.
  • Team Player: Team player, with a self-starter attitude and the ability to work with minimal direction. Build and maintain strong relationships with internal stakeholders. Collaborate effectively towards mutual goals and interests.
  • Language Skills: Business fluent in English.

About the Team:

The Adoption Office Team is responsible for supporting Customer Success Partners (CSPs) globally with driving customer renewals, adoption, expansion/upsells, and customer references. The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization.

What We Offer:

  • Mentorship: Work alongside experienced professionals who will guide and support your professional development.
  • Networking: Opportunities to network with industry leaders and peers within SAP.
  • Growth: Exposure to a fast-paced, innovative work environment with potential for future career opportunities within SAP.

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