Benefits Specialist Latin America
Há 3 dias
We are seeking a highly skilled Benefits Specialist to contribute to the development of new concepts and techniques, working on complex assignments requiring independent action.
The successful candidate will be responsible for executing all HR services, processing queries up to Tier 2, and assisting with Tier 3 queries and special projects.
This role is an excellent opportunity for individuals who enjoy problem-solving, have strong analytical skills, and are proficient in negotiation and conflict resolution.
Key Responsibilities- Execute all Tier 1 and Tier 2 employee lifecycle change processes and additional Tier 2 processes
- Leverage process knowledge to guide employees through lifecycle changes, customizing the solution to fit individual needs
- Utilize expertise to resolve complex issues, often acting as a team lead or resource to others
- Identify trends and initiate process improvements with Manager or HRSS Project and Services Team
- Understand tradeoffs and when to escalate
- Understand end-to-end processes deeply and can easily assist in all steps of a multiple-step process. Supports full region and global processes
- Manage HR Systems Data and files, ensuring accuracy, completion, and that all are up to date
- Handle sensitive and/or complex queries
- Pivot with ease when introduced to new HR Systems configurations., engagement in system UAT
- Provide standard and non-standard non-complex reporting to HR stakeholders and line managers
- Basic understanding of programs and COE processes
- Able to answer COE type queries and guideline managers if appropriate
- Able to handle complex COE processes
- Understand and execute on SLA and KPI's
- Provide excellent customer service, high-quality resolution, and consistent support of standard processes by following documented work instructions and ways of working guidelines
- Understand and follow compliance requirements for SOX, Employee Data Governance, and other policy requirements
- Ensure data accuracy and integrity with all communications and stakeholder support
- Act proactively and preventively in benefit negotiation and market feasibility and best practices of the inclusion of benefits in Latin America countries
- Fluent Spanish and English
- Solid knowledge and ability in negotiation
- Experience in inclusion, exclusion, and management of benefits
- Knowledge of benefits countries Latin America
- Strong skills in analysis and best market practices for the implementation of new benefits for Brazil, Chile, Colombia, Mexico, and Peru
We are a fast-growing global company with 20 years of continuous growth. We have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
We embrace diversity in thought and contribution and are committed to providing an equitable work environment. We are committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know.
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