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Global Customer Success Advocate
Há 1 mês
JATO Dynamics, a leading provider of automotive market intelligence, is seeking a skilled Global Customer Success Advocate to join our team. This role plays a vital part in delivering timely and comprehensive technical support, product knowledge, and solutions to our customers worldwide.
As a Global Customer Success Advocate, you will be responsible for executing customer experience plans, driving seamless interactions, and providing first-line response to customer queries. You will gather customer insights, improve product confidence, and integrate JATO solutions into the customer business.
The ideal candidate will have excellent customer engagement skills, a collaborative approach, and the ability to build long-term partnerships. They should possess a deep understanding of customer success and experience frameworks, with the ability to develop and nurture customer relationships.
In this role, you will work closely with our Customer Success and Relationship teams to deliver a frictionless JATO experience. You will also collaborate with commercial teams to determine how and where to engage customers, using a consultative approach to resolve issues and achieve customer goals.
You will participate in User Acceptance Testing (UAT) as required for product releases and track customer satisfaction trends and feedback. Your role will involve developing in-depth knowledge of regional and global solutions to provide value-added service and tailored recommendations.
To succeed in this role, you should have at least 2 years of customer-facing support and consultation experience, with a strong background in data solutions and digital technology. Fluency in English and Portuguese is essential, and experience working with SQL, data feeds, data mapping, APIs, and integration is highly desirable.
This is a remote position with occasional travel to JATO offices and/or customer sites. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply for this exciting opportunity.
Estimated Salary: $65,000 - $80,000 per annum, depending on location and experience.