Senior SAP Technical Support Specialist
Há 5 dias
About the Role
We are seeking a highly skilled Senior Support Engineer to join our global customer support team. The ideal candidate will have exceptional technical expertise in SAP HANA and Basis, with a proven track record of resolving complex issues and delivering high-quality support.
This is a remote-based role, allowing for flexibility and work-life balance. Our team is dedicated to providing exceptional support to our clients, and we are looking for someone who shares our passion for delivering outstanding results.
Key Responsibilities
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
- Work closely with customers daily to understand their needs, support business change, and deliver a high-quality customer experience.
- Provide remote-based functional support and training for specialist SAP modules.
- Support client customizations, sharing implementation and best practices advice.
- Develop application break fixes for critical product defects.
- Create scripts to identify, analyze, and correct data issues.
- Manage one or more key assigned accounts as a technical/functional advisor.
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.
Requirements
- 10+ years of relevant SAP experience, particularly with SAP S/4HANA / Basis.
- Working knowledge as a system administrator with at least two of the following: Linux, Solaris, AIX, HP-UX or Windows.
- Working knowledge of databases such as Oracle/MS-SQL/DB2/Sybase/SAP HANA.
- Expertise in SAP HANA in-memory platform core technology, including architecture, landscape design, installation, upgrades, performance tuning, and system migration.
- Track record of successful roles in several SAP implementation or upgrade projects.
- Deep working knowledge of supporting business processes and SAP architecture.
- Expertise with S/4HANA including full life-cycle implementation experience, configuration, and administration of the application.
- Knowledge of maintenance/patching mechanics and SAP architecture.
- Demonstrated ability to solve complex problems across multiple modules.
- Experience with ABAP Debug and Troubleshooting.
Desired Qualifications
- SAP certification(s) preferred.
- Extensive knowledge of multiple SAP modules across releases (S/4HANA), including business processes, navigation, configuration, integration, and underlying technology.
- Knowledge of SAP Industry Solutions or country-specific solutions is a plus.
- Consulting background is useful but not mandatory.
- Experience with global implementations is an advantage.
What We Offer
We offer competitive compensation and benefits packages, as well as opportunities for growth and professional development. Our team is passionate about delivering exceptional support and service to our clients, and we are committed to creating a positive and inclusive work environment.
About Us
We are a leading provider of enterprise software support, products, and services. Our team is dedicated to helping clients achieve their goals by delivering innovative solutions and exceptional support.
Please note that all qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
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