Exceptional Customer Experience Representative

Há 7 dias

Belo Horizonte, Minas Gerais, Brasil beBeeHospitality Tempo inteiro

About the Job

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We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.


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Your Key Responsibilities

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  • Respond to guest messages and calls in a timely and professional manner
  • Work closely with colleagues to achieve high levels of customer satisfaction
  • Review daily work orders and ensure they are completed prior to guest arrival
  • Coordinate requests with internal teams and colleagues
  • Collect all necessary information for any guest issues and assist in a timely manner
  • Record all notes in each reservation and provide updates as needed
  • Send and follow up payment requests
  • Assist colleagues with quality reports and reviews
  • Assist guests with arrivals and departures
  • Manage door codes and early arrival times and late checkout times
  • Send out photos to guests of multi-unit properties
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Your Qualifications

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  • Bachelor's degree in Business Administration, Marketing, Communications or a related field
  • Minimum of 3-5 years of experience in client relationship management or a similar role
  • Excellent communication, interpersonal and negotiation skills
  • Strong problem-solving and analytical abilities
  • Ability to prioritize and manage multiple tasks and projects simultaneously
  • Proficiency in using project management tools and software
  • Adept at building and maintaining strong relationships with clients and stakeholders
  • Familiarity with financial reports and an understanding of profit and loss statements
  • Bilingual preferred (English and Portuguese)
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About Us

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We are a leading provider of short-term rentals, operating across the United States, Eastern Canada and South America. Our team of over 160 employees manages over 400 properties on behalf of owners, treating every property as an investment with a focus on maximising profit without sacrificing best-in-class hospitality for our guests.


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Why Work with Us?

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  • Opportunity to work in a dynamic and fast-paced environment
  • Chance to develop your skills and knowledge in customer service and relationship management
  • Collaborative and supportive team environment
  • Professional development opportunities
  • Flexible working arrangements, including remote work options
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How to Apply

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To apply for this exciting opportunity, please submit your resume and cover letter. We look forward to hearing from you

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