Chief Customer Experience Officer

Há 2 dias

Belo Horizonte, Minas Gerais, Brasil beBeeCustomerService Tempo inteiro R$27.526 - R$54.551

**Job Description**

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This role is primarily responsible for the smooth operation of customer service activities at our shopping centre. The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

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**Key Responsibilities:**

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  • Provide clear directions and information to customers on mall events and promotions.
  • Assist visitors by answering queries and performing other duties as assigned.
  • Maintain a positive attitude and provide exceptional customer service.
  • Meet and greet tour groups, educational institutions, and facilitate their experience.
  • Handle customer complaints and enquiries in a professional manner.
  • Ensure efficient handling of merchandise and services sold at the booth.
  • Report discrepancies and ensure timely resolution.
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**Benefits:

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  • A supportive team environment that fosters growth and development.
  • Opportunities for career advancement and professional growth.
  • Competitive compensation package and benefits.
  • A dynamic and challenging work environment.
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**Requirements:**

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The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They should be able to maintain a positive attitude and provide exceptional customer service. Additionally, they should be able to handle customer complaints and enquiries in a professional manner.

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