Monitoring Support Operations Manager

1 semana atrás

São Paulo, São Paulo, Brasil beBeeLeadership Tempo inteiro R$120.000 - R$150.000
Job Title: Monitoring Support Team Lead

About this role:

We are looking for an experienced and skilled team leader to lead our monitoring support team.

  • Lead the local monitoring team to deliver consistent high-quality services.
  • Perform monitoring, incident management, redundancy, and incident reporting activities.
  • Monitor multiple business systems and detect incidents across multiple service dependencies.
  • Enhance the monitoring team performance to meet SLA requirements.
  • Utilize and maintain monitoring dashboards to track performance metrics and identify improvement areas.
  • Ensure the monitoring team responds swiftly to incidents.
  • Review existing incident management documentation and contribute to the enhancement of new materials.
  • React by executing appropriate redundancy protocols based on service type.
  • Coordinate incident communication with multiple parties.
  • Familiarize yourself with incident management documentation.
  • Liaise with third parties during incident management.

About you:

To succeed in this role, you should have:

  • Prior experience in monitoring, incident management, or a similar role (1 year minimum, 2 or more years recommended).
  • Knowledge of monitoring and incident reporting methodologies and processes.
  • Good written and verbal communication skills in English and the ability to communicate with team members, clients, and stakeholders in English.

You will get extra points for having experience working with Grafana or similar tools.

Key Responsibilities
  • Monitoring and Incident Management: Lead the local monitoring team to deliver consistent high-quality services, perform monitoring, incident management, redundancy, and incident reporting activities.
  • Incident Response: Ensure the monitoring team responds swiftly to incidents and coordinate incident communication with multiple parties.
  • Performance Enhancement: Enhance the monitoring team performance to meet SLA requirements and utilize and maintain monitoring dashboards to track performance metrics and identify improvement areas.
Requirements
  • Experience: Prior experience in monitoring, incident management, or a similar role (1 year minimum, 2 or more years recommended).
  • Skills: Knowledge of monitoring and incident reporting methodologies and processes, good written and verbal communication skills in English.

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