Customer Service Representative

1 semana atrás

Montenegro, Rio Grande do Sul, Brasil beBeeAmbassador Tempo inteiro R$24.000 - R$39.860
Role Overview

The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service.

This is an excellent opportunity to develop your career in a dynamic and customer-focused environment.

Responsibilities:
  • Guest Interaction: Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person with professionalism and warmth.
  • Reservations Management: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
  • Problem Resolution: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
  • Check-In & Check-Out: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
  • Knowledge Sharing: Provide guests with local information, recommendations, and support to make their stay enjoyable.
  • Record Keeping: Maintain accurate records of guest interactions, feedback, and requests in the company's CRM system.
  • Collaboration: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
Requirements:
  • Proven experience in customer service, hospitality, or a similar role.
  • Exceptional verbal and written communication skills in English (additional languages are a plus).
  • Strong problem-solving skills with a calm and positive demeanor.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
  • Flexibility to work shifts, weekends, and holidays as required.
  • Passion for delivering exceptional guest experiences.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth within a fast-evolving company.
  • Training and professional development programs.
  • A positive and collaborative work environment.
  • Discounts on properties for personal use.
Details:
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other

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