Product Management Specialist

3 semanas atrás

São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

Empowering the Future of Business

At SAP, we are dedicated to enabling you to achieve your fullest potential. Our organizational culture emphasizes teamwork and a shared commitment to enhancing global business operations. Our daily focus is on laying the groundwork for future advancements and fostering a workplace that values diversity, promotes flexibility, and aligns with our mission-driven and forward-thinking initiatives. We provide a collaborative and supportive team environment, emphasizing continuous learning and development, recognizing individual contributions, and offering a variety of benefits tailored to your needs.

As part of the Release Readiness team at SAP Concur, we ensure that internal teams are equipped to deliver, support, and market new features and functionalities. This team also guarantees that customers are informed about significant features and capabilities in forthcoming releases. Our specialists work closely with Product and Engineering teams to grasp new developments, coordinate training materials, and conduct sessions that facilitate seamless implementation, support, and adoption by both internal teams and customers.

Key Responsibilities:

  • Collaborate with Product and Engineering teams to gain a comprehensive understanding of new features and functionalities set for release.
  • Assist in the training and education of internal teams (Support, Implementations, Services, Sales, Marketing) on new product updates to enhance their ability to communicate, promote, support, and facilitate these features for our customers.
  • Help develop and distribute educational materials such as user guides, FAQs, tutorials, webinars, and more to support the adoption of new features.
  • Assist in managing change impacts related to new releases, migrations, and shutdowns to minimize disruption to customer operations.
  • Contribute to maintaining and updating resources that help internal teams comprehend the utility and advantages of new features or capabilities.
  • Support the establishment of feedback channels to collect and utilize insights from customers and internal teams to continually refine the release readiness process.
  • Promote effective collaboration between the Release Readiness team and other departments to ensure a cohesive release process.
  • Identify potential risks in new releases and contribute to developing strategies to mitigate these risks.

Qualifications:

  • Demonstrated professional experience in project management or product management, ideally within the technology or software sector.
  • Experience with key tools - mandatory: Concur solutions (Invoice and Expense) and Microsoft Suite of applications.
  • Requires a strong understanding of our product suite and industry trends to effectively manage project deliverables and support team objectives.
  • Strong written and verbal communication skills in English, capable of simplifying complex technical details into customer-friendly language.
  • Demonstrated ability to work effectively within cross-functional teams and manage multiple tasks concurrently.
  • Good analytical and problem-solving skills with a proactive stance on identifying and solving potential challenges.
  • Some experience in creating educational content and conducting training sessions for varied audiences.
  • Familiarity with change management practices, including assessing change impacts and executing smooth transition strategies for teams and customers.
  • Independent work style with the capacity to make informed decisions in a dynamic environment.

​Unleash Your Potential

SAP innovations empower over four hundred thousand customers globally to collaborate more effectively and leverage business insights more efficiently. Initially recognized for leadership in enterprise resource planning (ERP) software, SAP has transformed into a market leader in comprehensive business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a strong commitment to collaboration and personal development. Whether connecting global industries, people, or platforms, we ensure every challenge receives the solution it deserves. At SAP, you can truly unleash your potential.

Commitment to Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models ensure that everyone – regardless of background – feels included and can perform at their best. We believe that our strength lies in the unique capabilities and qualities that each individual brings to our organization, and we invest in our employees to inspire confidence and help everyone realize their full potential. Our ultimate goal is to unleash all talent and create a better and more equitable world.

Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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