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SAP Product Support Specialist
2 meses atrás
About the Role
The SAP Product Support Specialist will be part of the SAP Product Support Localization team, focused on providing end-to-end support to customers in Latin America on topics related to Finance and Logistics solutions. This role will handle intricate topics such as Finance, Nota Fiscal, SAP Tax Declaration Framework (TDF), and SAP Document Compliance, as well as localization for Brazil and other countries in the region for both Financials and Logistics.
Key Responsibilities
- Continuously monitor and guarantee the fulfillment of Service Level Agreement (SLA) by monitoring the incidents queue
- Conduct comprehensive root-cause analysis of product and configuration issues that have been reported by customers
- Report product errors to Development Support for further action
- Perform debug analysis whenever required to troubleshoot a problem
- Work in close cooperation with other Product Support teams and Development Support
- Maintain a high level of professionalism and proactivity in all communications with SAP customers and colleagues
- Work across multiple support channels to deliver effective support to our clients
Requirements
- Being a student in the field of Information Technology, Economics, Business Management, or nearing graduation
- Enthusiasm and a problem-solving attitude combined with solid analytical skills
- The ability to read and debug code
- Excellent communication skills
- The capacity to thrive in a fast-paced environment, working with multiple teams spread across various geographical locations
- Fluency in English, both written and verbal
- High level of motivation, proactivity, and a solution-oriented approach
- Prior experience in an IT-related field such as consulting, support, or development
- Knowledge of Finance, or Business Processes is highly appreciated but not mandatory
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
We Win with Inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
