Senior Product Support Specialist

2 semanas atrás


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro

About the Role

We are seeking a dedicated and customer-centric individual to join our team as a Senior Product Support Specialist. As a key member and leader of our customer support team, you will play a crucial role in ensuring our users have a positive experience and receive timely assistance with any inquiries or issues they may encounter.

Key Responsibilities:

  • Provide expert-level assistance to users via various channels, ensuring prompt and friendly support.
  • Handle escalated and complex customer inquiries with professionalism and efficiency.
  • Develop and maintain an expert understanding of our product's features and functionalities to assist users effectively.
  • Collaborate with cross-functional teams to ensure a cohesive and positive user experience.
  • Mentor junior team members and contribute to a positive work environment.

Requirements:

  • A genuine passion for helping customers and providing excellent customer service.
  • Strong written and verbal communication skills with the ability to convey technical information in an understandable manner.
  • Exceptional problem-solving skills and the ability to handle complex technical issues.
  • Ability to collaborate with cross-functional teams and contribute to a positive work environment.
  • Comfortable working in a fast-paced and dynamic environment, adapting to changes and challenges.

Qualifications:

  • Previous experience in a technical and/or end-user support role is preferred.
  • Familiarity with travel management tools or platforms is a plus.
  • Bachelor's degree or equivalent work experience.


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