SAP Product Support Specialist
Há 2 dias
We are seeking a highly motivated and detail-oriented SAP iXp Intern to join our team in São Leopoldo, RS, Brazil. As a Product Support Specialist, you will play a critical role in providing exceptional technical support to our customers, ensuring their SAP solutions are implemented and operated efficiently.
Key Responsibilities- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
- Collaborate closely with various other SAP departments, such as Consulting and Sales.
- Manage internal and external escalations, including customer communication.
- Temporarily safeguard customers in critical/escalated situations.
- Send the first response for all incoming cases, verifying the severity, next steps, and ETA for next communication.
- Orchestrate experts for fast issue resolution.
- Analyze and resolve reported incidents using knowledge databases and/or verifying customizing entries or hardware parameters.
- Root Cause Analysis of reported incidents.
- Call deflection (production knowledge, community forums, knowledge sharing, etc.).
- Participate in global projects around support processes, infrastructure requirements, and quality assurance.
- Report errors to Development.
- Provide consulting for customers on procedural issues and queries.
- University Students - Information Technology, Computer Science, or other similar fields.
- Knowledge in Object-Oriented Programming (Java, C++, ABAP/4, etc.) - desirable but not mandatory.
- Excellent customer focus and communication skills (oral/written).
- Problem-solving/analytical skills.
- Flexible approach to working in teams as well as environment.
- Fluent in English.
- Prior industry experience providing technical support for enterprise software is a plus.
SAP is a global leader in enterprise software and related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, committed to a highly collaborative team ethic and personal development.
Why Join SAP?At SAP, you will have the opportunity to work on meaningful, innovative projects and be part of a diverse and inclusive team. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What We Offer- A highly collaborative, caring team environment.
- A strong focus on learning and development.
- Recognition for your individual contributions.
- A variety of benefit options.
Please submit your CV in English to be considered for this exciting opportunity.
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