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SAP Product Support Localization Intern

2 meses atrás

São Leopoldo, Rio Grande do Sul, Brasil Sap Tempo inteiro

About the SAP Internship Experience Program

The SAP Internship Experience Program is a strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration

Meet with mentors, make new friends across the globe, and create a thriving personal network.

2. Gain visibility

With SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

3. Develop your skills

As an iXp Intern, you will work in the Customer Services and Support area, located in a global hub. Your responsibilities will include:

Key responsibilities

  • Continuously monitor and guarantee the fulfillment of Service Level Agreement (SLA) by monitoring the incidents queue
  • Conduct comprehensive root-cause analysis of product and configuration issues that have been reported by customers
  • Report product errors to Development Support for further action
  • Perform debug analysis whenever required to troubleshoot a problem
  • Work in close cooperation with other Product Support teams and Development Support
  • Maintain a high level of professionalism and proactivity in all communications with SAP customers and colleagues
  • Work across multiple support channels to deliver effective support to our clients

What you bring

To be successful in this role, you will need:

  • Being a student in the field of Information Technology, Economics, Business Management, or nearing graduation
  • Enthusiasm and a problem-solving attitude combined with solid analytical skills
  • The ability to read and debug code
  • Excellent communication skills
  • The capacity to thrive in a fast-paced environment, working with multiple teams spread across various geographical locations
  • Fluency in English, both written and verbal
  • High level of motivation, proactivity, and a solution-oriented approach
  • Prior experience in an IT-related field such as consulting, support, or development
  • Knowledge of Finance, or Business Processes is highly appreciated but not mandatory

Meet your team

You will be part of the SAP Product Support Localization team, which is focused on providing end-to-end support to customers in Latin America on topics related to Finance and Logistics solutions. We handle intricate topics such as Finance, Nota Fiscal, SAP Tax Declaration Framework (TDF), and SAP Document Compliance, as well as localization for Brazil and other countries in the region for both Financials and Logistics. Our team is very friendly and provides a very good environment and support for new colleagues promoting their professional growth and development.

What we offer

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.